# Akia
> An AI agent for every part of the guest journey.

Canonical page: https://partners.trackhs.com/partners/akia
Marketplace: Track Marketplace
Last updated: 2026-09-10
Logo: https://assets.partnerfleet.app/pddpt65no1a25y6v9y3ftf4lu4d9

## At a glance
- Integrated Partners: [AI Services](https://partners.trackhs.com/t/category/ai-services), [Guest Experience & Communications](https://partners.trackhs.com/t/category/guest-experience), [Messaging](https://partners.trackhs.com/t/category/guest-experience/messaging)
- Website: [www.akia.com](https://www.akia.com/)

## Call to actions
- **Contact Us** — submit the contact form on https://partners.trackhs.com/partners/akia
- [Website](https://www.akia.com/)

## About
Akia is an AI agent built for vacation rentals, trusted by thousands of properties. She runs the whole guest journey, start to finish, and does it herself. Airbnb, the OTAs, text, and email all land in one inbox, tied to the guest, not the channel. Akia answers the moment a message arrives, reservation already in hand, because Track keeps her in sync. Before arrival, she gets the rental agreement signed, then sends the door code once it clears. The arrival guide lives in a little app on the guest's phone. During the stay, she answers every message and picks up when guests call, resolving most herself. After checkout, she wins the next booking with marketing campaigns built from real reservation data, ready for you to send. Your team gets their day back, and guests feel like regulars. Book a demo and see what she does.

## Screenshots
- ![guest-journeys-for-vacation-rentals](https://assets.partnerfleet.app/jek5r7p355lkppzluvkmzw2y8bjt)
- ![ai-agents-resolve-inquiries-vacation-rentals](https://assets.partnerfleet.app/8u5ky6h696ree812qvs4p7h7i36y)
- ![upsells-for-property-management-vacation-rentals](https://assets.partnerfleet.app/9c4x02g4ln3j2szsseho1lw0yz9x)
- ![digital-check-ins-arrival-guides](https://assets.partnerfleet.app/w0vo4c6yhonwu89uqtuuaznpie86)
- ![unified-communication-ota-text-email-social](https://assets.partnerfleet.app/26hlnl49qn4lnmdy9y4r0leq73my)
- ![voice-ai](https://assets.partnerfleet.app/7selap7k3itfgjkg6il816yh5wcy)
- ![email-marketing-sms-marketing-direct-bookings-post-stay](https://assets.partnerfleet.app/zrlxhqh1mfixq9txvrulcd42vg6v)

## Features
- **AI Agents.** — Akia learns your FAQs, policies, and property details, then answers guests on her own. She picks up the phone too, so calls get resolved in real conversation without ringing your team.
- **Unified Inbox and Guest Journeys.** — Every message lands in one place: text, email, voice, OTA, WhatsApp, and social, tied to the guest instead of the channel. Build your guest journeys once and Akia runs them for every stay, from pre-arrival through post-stay marketing.
- **Digital Check-Ins and Upsells.** — Guests verify their ID, take a selfie, and put a card on file before they arrive. Akia's Mini Apps offer the early check-in, the upgrade, or the late checkout, right when they're already thinking about the trip. Once verified, they'll receive their arrival guide on how to enter their rooms and access amenities.

## Testimonials
- "Akia's AI Agents have helped us automate nearly 80% of guest requests. It has been amazing!!" — Shannon Sinnard, Ski Country Resorts

## FAQs
### What is Akia?
Akia is an AI agent for vacation rentals. She answers guest messages and phone calls herself, sends the rental agreement, and hands over the door code, working on top of your Track reservations. 

### How does Akia connect to Track?
Akia reads reservations, units, and guest records straight from Track. Once it's connected, every booking lands with her in real time, so when a guest writes she already knows the property, the dates, and whose house it is.

### Which guest channels does Akia cover?
Airbnb, Vrbo, Booking.com, SMS, WhatsApp, email, and the phone all land in one inbox, tied to the guest instead of the channel. Akia replies on whichever channel the guest used.

### Can Akia answer the phone?
Yes. Akia picks up in natural conversation with no phone tree, already knowing which stay the caller is on. She answers property questions, takes bookings, and resolves most calls without your team.

### How does Akia get rental agreements signed before arrival?
Akia texts a little app where guests sign the rental agreement, verify their ID, and add a card. The door code goes out once it's done. Red Rock Vacations gets 82% of agreements signed this way.

### How does Akia learn my properties?
You give Akia a knowledge base: house rules, parking, wifi, arrival instructions, and any documents you already have. She answers from that plus live Track data, and anything your team corrects, she keeps.

### How can Akia help increase revenue?
Akia sells early check-in and late checkout in the message thread before arrival. After checkout she builds win-back campaigns from real Track reservation data, so past guests book direct instead of through an OTA.

## Resources
- [The Guest Experience Playbook](https://www.akia.com/webinars/the-guest-experience-playbook-communication-consistency-and-competitive-edge)
- [Case Studies](https://www.akia.com/case-studies) — Learn how property managers have replaced multiple tools with Akia's integrated guest experience hub, simplifying operations and boosting efficiency.
- [Akia x Track](https://www.akia.com/resources/track)