BestyAI
An all in one AI platform that automates guest communication, operations, and revenue growth for property managers.
Description
Besty AI uses advanced automation to help property managers boost revenue and deliver personalized guest experiences at scale. The platform handles inquiries, upsells amenities, and responds instantly through intelligent chat so guests feel supported around the clock. Fully integrated with Track, Besty AI reduces manual workload, increases upsell conversion, and allows your team to focus on what matters most: exceptional hospitality.
Unified Inbox & AI Training
• All guest communication in one place
Centralize OTA, direct bookings, email, WhatsApp, and SMS into a single unified inbox so no message is ever missed.
Centralize OTA, direct bookings, email, WhatsApp, and SMS into a single unified inbox so no message is ever missed.
• Multi stakeholder messaging
Separate inboxes for guests, owners, cleaners, and vendors, all connected through one platform.
Separate inboxes for guests, owners, cleaners, and vendors, all connected through one platform.
• Train the AI as you work
Answer a question once and turn it into an automated response or SOP directly from the inbox so the same question never needs to be handled manually again.
Autopilot & SOP Workflow Builder
• End to end automated workflows
Define exactly how situations should be handled from first message through final resolution without manual follow ups.
• Conditional decision making
Workflows adapt based on guest responses, staff/cleaner inputs, timing, and booking details, allowing every stakeholder to be involved automatically.
• Human processes scaled into AI execution
Transforms your existing operational playbooks into repeatable automated actions across guest communication and operations.
Cleaning and Operations Portal
• AI generated tasks tied to real activity
Operational tasks are created and updated automatically from live guest conversations and reservation events, auto-updating based on the conversation.
• Smart task assignment and auto workload awareness
Tasks are routed to the right team member based on role, availability, capacity, and proximity.
• Mobile first execution
Field teams manage tasks, upload photos or videos, update status, and work in real time from the mobile app available on the google play store or app store
Dynamic AI Upselling
• Real time eligibility checks
Automatically determines what can be offered based on availability, turnover timing, and operational capacity.
Automatically determines what can be offered based on availability, turnover timing, and operational capacity.
• Ops aware approvals
The system can check with cleaning or ops teams before approving same day early check ins, late check outs, extra nights, or custom offers.
• Revenue optimized automation
Detects calendar gaps, sends offers at the right time, updates check in and check out times, and blocks or releases nights as needed to protect operations while maximizing revenue.
Smart Lock Integrations
• Supports all major lock brands
Seamless integrations with leading smart lock providers for automated code creation and access control.
Seamless integrations with leading smart lock providers for automated code creation and access control.
• Five minute onboarding
Quick setup with automatic code generation tied to reservation dates and times, no complex configuration required.
Quick setup with automatic code generation tied to reservation dates and times, no complex configuration required.
Media
Features
Autopilot & SOP Workflow Builder
• End to end automated workflows
Define exactly how situations should be handled from first message through final resolution without manual follow ups.
• Conditional decision making
Workflows adapt based on guest responses, staff/cleaner inputs, timing, and booking details, allowing every stakeholder to be involved automatically.
• Human processes scaled into AI execution
Transforms your existing operational playbooks into repeatable automated actions across guest communication and operations.
Transforms your existing operational playbooks into repeatable automated actions across guest communication and operations.
Unified Inbox & AI Training
• All guest communication in one place
Centralize OTA, direct bookings, email, WhatsApp, and SMS into a single unified inbox so no message is ever missed.
• Multi stakeholder messaging
Separate inboxes for guests, owners, cleaners, and vendors, all connected through one platform.
• Train the AI as you work
Answer a question once and turn it into an automated response or SOP directly from the inbox so the same question never needs to be handled manually again.
Answer a question once and turn it into an automated response or SOP directly from the inbox so the same question never needs to be handled manually again.
Cleaning and Operations Portal
• AI-generated tasks tied to real activity
Operational tasks are created and updated automatically from live guest conversations and reservation events, auto-updating based on the conversation.
• Smart task assignment and auto workload awareness
Tasks are routed to the right team member based on role, availability, capacity, and proximity.
• Mobile first execution
Field teams manage tasks, upload photos or videos, update status, and work in real time from the mobile app available on the Google Play Store or App Store
Field teams manage tasks, upload photos or videos, update status, and work in real time from the mobile app available on the Google Play Store or App Store
Testimonials
Reviews
FAQ
Proactive upselling sends offers based on pre-set policies before guests make a request, while reactive upselling responds to guest inquiries, ensuring timely and relevant offers.
Besty AI works 24/7 to find and capture upsell opportunities, with many customers noticing improvements in guest communications and revenue capture shortly after implementation.
Not at all. Simply plug in your PMS, configure your settings, and let Besty AI get to work. The onboarding process is designed to be simple and can be phased to ensure everything runs smoothly.
Besty AI is trusted by hospitality leaders worldwide and is built to enhance guest experiences while driving incremental revenue. We support everyone from mom and pop operators managing 1 or 2 properties to some of the largest property managers in the world with portfolios of 1500+ homes.
