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For 21 years, TNS has empowered hospitality management with integrated solutions for effortless scaling.

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Conduit

Automate guest messaging with real-time access to reservations, listing details, and pricing from Track.

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Description

Conduit AI + Track Automate guest communication across every channel with AI agents powered by your live Track data.

One Inbox. Every Channel. Full Context.

Airbnb, SMS, email, phone, WhatsApp, Facebook Messenger, Instagram DMs — all in one place. No more tab-switching, no more OTA dashboards, no more missed messages. Conduit unifies every guest conversation in a single inbox and responds instantly with full awareness of your Track properties and reservations.

Built on Your Track Data

Conduit syncs natively with Track — property details, listing info, and reservation data in real time. Your AI agents know who's arriving, when, what they booked, and everything about the property they're staying in.

Airbnb messages pair directly to your account so conversations flow in fully automated and mapped to the right reservation. Booking.com is captured via email integration. The data is always there. The agents always know.

AI That Actually Resolves

Not chatbots. Not scripts. Conduit AI agents hold real, multi-turn conversations — answering check-in questions, sharing Wi-Fi and lock codes, quoting pricing, confirming availability, handling objections. When a human needs to step in, the agent escalates with full context so your team picks up mid-conversation without missing a beat.

Voice AI & VoIP

Some guests call. Conduit answers. Voice AI resolves inbound calls in real time using your Track property data — and sounds like your team with voice cloning. Every call generates a transcript inside the same conversation thread. Warm handoffs to live staff are seamless. No more missed calls at 2 AM.

Automated Workflows Across the Guest Journey

  • Pre-arrival — Directions, lock codes, and local recommendations sent automatically before check-in
  • During stay — Mid-stay check-ins, upsell prompts, and maintenance routing without lifting a finger
  • Post-stay — Review requests, private feedback collection, and direct booking retargeting
Workflows connect to Breezeway, Stripe, Salesforce, HubSpot, Airtable, and more. One guest message can create a work order, send a payment link, and update your CRM simultaneously.

A Knowledge Base That Stays Current

Your agents pull from Track property data synced in real time, your SOPs and house rules from Google Drive or Notion, and any documents you upload directly. The knowledge base updates automatically. No stale answers, no guessing.

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Features

Unified Inbox & Detailed Reporting

Manage all communications in one centralized location and utilize comprehensive reporting and insights to continuously optimize performance.

AI-Powered Customer Service

Deploy intelligent AI agents that handle customer conversations over text and voice, reducing response times and improving overall engagement.

Voice AI

Conduit's Voice AI answers inbound calls in real time, resolves guest questions using your Track property data, and hands off to live staff seamlessly when needed.

Automated Conversational Workflows

Orchestrate multi-step, complex conversations across various channels to ensure seamless customer interactions and efficient issue escalation.

Integrated Knowledge Base Syncing

Connect with external knowledge sources and maintain up-to-date information to empower AI agents with accurate data for resolving queries.

Testimonials

  • Dennis Goedheid image

    Dennis Goedheid
    Founder & CEO at Casiola

    “With 20 years in software development and having built a few successful companies myself, it takes a lot to truly impress me… but Conduit has blown me away.”
  • Michael Vialpando image

    Michael Vialpando
    CTO at Renjoy

    “With Conduit, we can grow without adding headcount just to keep up with conversations.”
  • Iuliia Rymar image

    Iuliia Rymar
    Operations Manager at Arbio

    “Before Conduit, we had thousands of unanswered messages and no way to prioritize. Now we’ve reached 60% automation, sending 15,000 guest messages fully autonomously, and we know we can scale without constantly hiring.”
  • Dan Mitchen image

    Dan Mitchen
    Co-Founder at HomeHop

    "Whether we're at a hundred units or two hundred units, I don't see us needing to hire additional employees to handle guest messaging."

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FAQ

Conduit is a conversational AI platform that builds and maintains AI agents for customer support and sales. It automates interactions across text and voice, helping businesses improve conversions and reduce costs.
Conduit's AI agents handle customer conversations by orchestrating multi-step workflows, integrating with external knowledge bases, and utilizing custom tools. They manage interactions autonomously while escalating critical moments for human intervention.
By using Conduit, businesses can benefit from faster response times, improved customer satisfaction, efficient resource allocation, and scalable support operations without the need for significant hiring.
Yes, Conduit is engineered with enterprise-grade security and adheres to SOC 2 Type II standards, ensuring that your data and communications are safeguarded while maintaining policy compliance.

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Schedule a demo to learn more about Conduit's integration with Track. 

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Conduit AI is SOC 2 Type II certified, with our security posture continuously monitored through Vendence to ensure the highest standards of data protection and compliance.

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