Conduit
Conduit's conversational AI transforms customer interactions into conversions, revenue, and cost savings without compromising on high-quality service.
Description
Conduit is an advanced conversational AI platform that automates, streamlines, and personalizes customer engagement across support and sales channels. Designed for scalability, it integrates seamlessly with leading CRM, ticketing, and communication systems to unify workflows and centralize every interaction. Conduit’s intelligent automation handles repetitive inquiries, escalates priority issues instantly, and provides real-time reporting to help teams make informed decisions. Built with enterprise-grade security and full SOC 2 Type II compliance, Conduit ensures data integrity and reliability at every step. The platform empowers businesses to reduce response times, improve customer satisfaction, and free up teams to focus on high-impact, value-driven tasks.
Features
Automated Conversational Workflows
Orchestrate multi-step, complex conversations across various channels to ensure seamless customer interactions and efficient issue escalation.
AI-Powered Customer Service
Deploy intelligent AI agents that handle customer conversations over text and voice, reducing response times and improving overall engagement.
Integrated Knowledge Base Syncing
Connect with external knowledge sources and maintain up-to-date information to empower AI agents with accurate data for resolving queries.
Unified Inbox & Detailed Reporting
Manage all communications in one centralized location and utilize comprehensive reporting and insights to continuously optimize performance.
Seamless Tech Stack Integration
Integrate securely with platforms like Twilio, Slack, Notion, Gmail, Shopify, and WhatsApp, all backed by industry-standard SOC 2 Type II compliance.
Testimonials
Reviews
FAQ
Conduit is a conversational AI platform that builds and maintains AI agents for customer support and sales. It automates interactions across text and voice, helping businesses improve conversions and reduce costs.
Conduit's AI agents handle customer conversations by orchestrating multi-step workflows, integrating with external knowledge bases, and utilizing custom tools. They manage interactions autonomously while escalating critical moments for human intervention.
Conduit integrates with a wide range of platforms including Twilio, Slack, Notion, Gmail, Shopify, WhatsApp, and many more, ensuring seamless connectivity with your existing tech stack.
By using Conduit, businesses can benefit from faster response times, improved customer satisfaction, efficient resource allocation, and scalable support operations without the need for significant hiring.
Yes, Conduit is engineered with enterprise-grade security and adheres to SOC 2 Type II standards, ensuring that your data and communications are safeguarded while maintaining policy compliance.
