# Conduit
> Conduit is a full guest operations platform with AI guest messaging at its core. Unified inbox connected to Track. AI guest messaging, AI task management including maintenance and cleaning, and AI-driven upsells. Guest-facing portals and full native MCP for setting up agents.

Canonical page: https://partners.trackhs.com/partners/conduit
Marketplace: Track Marketplace
Last updated: 2026-09-01
Logo: https://assets.partnerfleet.app/8l1vwmrnfq8bolb0h4oyjn38bdnb

## At a glance
- Integrated Partners: [AI Services](https://partners.trackhs.com/t/category/ai-services), [Guest Experience & Communications](https://partners.trackhs.com/t/category/guest-experience)
- Website: [www.conduit.ai](https://www.conduit.ai/)

## Call to actions
- **Contact Us** — submit the contact form on https://partners.trackhs.com/partners/conduit
- [Website](https://www.conduit.ai/)

## About
Conduit is a full guest operations platform for hotels and vacation rentals, with AI guest messaging at its core.A unified inbox connects to Track so listing, reservation, and guest data sit on the same thread. Guests write on OTAs, SMS, WhatsApp, email, or phone. Staff see those in one place. AI guest messaging, AI task management including maintenance and cleaning, and AI-driven upsells. Full native MCP for setting up agents. Also guest-facing portals.

## Screenshots
- ![Every guest conversation across OTA messaging, SMS, email, voice, and social in one unified inbox with AI handling everything it knows.](https://assets.partnerfleet.app/y4yq4jamp9bpx6pmv9htpf37179o)
- ![AI agents trained on all your Track property information, SOPs, and house rules so every guest gets an accurate, on-brand answer every time.](https://assets.partnerfleet.app/oap1tqs7lrlz40ctdh4gdq0n4lpo)
- ![Automate the full guest journey from pre-arrival through post-stay with sequences that trigger actions across all your tools, retarget past guests with direct booking offers, and run without any manual lift.](https://assets.partnerfleet.app/v8ezj9ewt8dy4u1lqxj24k02tass)
- ![Real-time reporting on automation rate, response time, and guest sentiment so you always know exactly how your AI agents are performing.](https://assets.partnerfleet.app/hm6dygau71lxdb6wmeejybggbb0o)
- ![Engineer the perfect guest experience with AI agents that know your properties, automate your operations, and work across every channel from one unified inbox.](https://assets.partnerfleet.app/rb9x88armslwvpd2foq07vvcmbvq)

## Features
- **Unified Inbox & Detailed Reporting** — Manage all communications in one centralized location and utilize comprehensive reporting and insights to continuously optimize performance.
- **AI-Powered Customer Service** — Deploy intelligent AI agents that handle customer conversations over text and voice, reducing response times and improving overall engagement.
- **Voice AI** — Conduit's Voice AI answers inbound calls in real time, resolves guest questions using your Track property data, and hands off to live staff seamlessly when needed.
- **Automated Conversational Workflows** — Orchestrate multi-step, complex conversations across various channels to ensure seamless customer interactions and efficient issue escalation.
- **Integrated Knowledge Base Syncing** — Connect with external knowledge sources and maintain up-to-date information to empower AI agents with accurate data for resolving queries.

## Testimonials
- "“With 20 years in software development and having built a few successful companies myself, it takes a lot to truly impress me… but Conduit has blown me away.”" — Dennis Goedheid, Founder & CEO at Casiola
- "“With Conduit, we can grow without adding headcount just to keep up with conversations.”" — Michael Vialpando, CTO at Renjoy
- "“Before Conduit, we had thousands of unanswered messages and no way to prioritize. Now we’ve reached 60% automation, sending 15,000 guest messages fully autonomously, and we know we can scale without constantly hiring.”" — Iuliia Rymar, Operations Manager at Arbio
- ""Whether we're at a hundred units or two hundred units, I don't see us needing to hire additional employees to handle guest messaging."" — Dan Mitchen, Co-Founder at HomeHop

## FAQs
### What is Conduit?
Conduit is a conversational AI platform that builds and maintains AI agents for customer support and sales. It automates interactions across text and voice, helping businesses improve conversions and reduce costs.

### How do Conduit's AI agents work?
Conduit's AI agents handle customer conversations by orchestrating multi-step workflows, integrating with external knowledge bases, and utilizing custom tools. They manage interactions autonomously while escalating critical moments for human intervention.

### What benefits can my business expect from using Conduit?
By using Conduit, businesses can benefit from faster response times, improved customer satisfaction, efficient resource allocation, and scalable support operations without the need for significant hiring.

### Is Conduit compliant with industry security standards?
Yes, Conduit is engineered with enterprise-grade security and adheres to SOC 2 Type II standards, ensuring that your data and communications are safeguarded while maintaining policy compliance.

## Resources
- [Talk to the Conduit Team](https://partners.trackhs.com https://conduit.ai/industry/hospitality?utm_source/track_p   ms&utm_medium/referral&utm_campaign/track_integration_part   nership&utm_content/hospitality_page) — Schedule a demo to learn more about Conduit's integration with Track. 
- [Learn More](https://conduit.ai/industry/hospitality?utm_source/track_pms&utm_medium/referral&utm_campaign/track_integration_partnership&utm_content/hospitality_page) — Learn more about Conduit. 
- [Trust Center](https://trust.conduit.ai/) — Conduit AI is SOC 2 Type II certified, with our security posture continuously monitored through Vendence to ensure the highest standards of data protection and compliance.