Contact Us Book A Demo
Back To Main Nav

TrackPMS

The most powerful software solution for property management teams.

Explore More TrackSuite Products

Ready to Get Started?

Take your hospitality to the next level with Track.

Book A Demo

Partners

Join our 75+ software integration partners and get your solution connected to our Track customers.

Become a Partner

By Team

Explore Further

Resources

Track Events

About Us

For 21 years, TNS has empowered hospitality management with integrated solutions for effortless scaling.

Discover More

Careers

Join our team to drive digital change in hospitality and shape the future with innovative technology.

View Open Positions

header Conduit image

Conduit

Conduit is a full guest operations platform with AI guest messaging at its core. Unified inbox connected to Track. AI guest messaging, AI task management including maintenance and cleaning, and AI-driven upsells. Guest-facing portals and full native MCP for setting up agents.

Website

Categories

Description

Conduit is a full guest operations platform for hotels and vacation rentals, with AI guest messaging at its core.
A unified inbox connects to Track so listing, reservation, and guest data sit on the same thread. Guests write on OTAs, SMS, WhatsApp, email, or phone. Staff see those in one place. AI guest messaging, AI task management including maintenance and cleaning, and AI-driven upsells. Full native MCP for setting up agents. Also guest-facing portals.

Media

Every guest conversation across OTA messaging, SMS, email, voice, and social in one unified inbox with AI handling everything it knows.
AI agents trained on all your Track property information, SOPs, and house rules so every guest gets an accurate, on-brand answer every time.
Automate the full guest journey from pre-arrival through post-stay with sequences that trigger actions across all your tools, retarget past guests with direct booking offers, and run without any manual lift.
Real-time reporting on automation rate, response time, and guest sentiment so you always know exactly how your AI agents are performing.
Engineer the perfect guest experience with AI agents that know your properties, automate your operations, and work across every channel from one unified inbox.

Features

Unified Inbox & Detailed Reporting

Manage all communications in one centralized location and utilize comprehensive reporting and insights to continuously optimize performance.

AI-Powered Customer Service

Deploy intelligent AI agents that handle customer conversations over text and voice, reducing response times and improving overall engagement.

Voice AI

Conduit's Voice AI answers inbound calls in real time, resolves guest questions using your Track property data, and hands off to live staff seamlessly when needed.

Automated Conversational Workflows

Orchestrate multi-step, complex conversations across various channels to ensure seamless customer interactions and efficient issue escalation.

Integrated Knowledge Base Syncing

Connect with external knowledge sources and maintain up-to-date information to empower AI agents with accurate data for resolving queries.

Testimonials

  • Dennis Goedheid image

    Dennis Goedheid
    Founder & CEO at Casiola

    “With 20 years in software development and having built a few successful companies myself, it takes a lot to truly impress me… but Conduit has blown me away.”
  • Michael Vialpando image

    Michael Vialpando
    CTO at Renjoy

    “With Conduit, we can grow without adding headcount just to keep up with conversations.”
  • Iuliia Rymar image

    Iuliia Rymar
    Operations Manager at Arbio

    “Before Conduit, we had thousands of unanswered messages and no way to prioritize. Now we’ve reached 60% automation, sending 15,000 guest messages fully autonomously, and we know we can scale without constantly hiring.”
  • Dan Mitchen image

    Dan Mitchen
    Co-Founder at HomeHop

    "Whether we're at a hundred units or two hundred units, I don't see us needing to hire additional employees to handle guest messaging."

Reviews

Write your own review

FAQ

Conduit is a conversational AI platform that builds and maintains AI agents for customer support and sales. It automates interactions across text and voice, helping businesses improve conversions and reduce costs.
Conduit's AI agents handle customer conversations by orchestrating multi-step workflows, integrating with external knowledge bases, and utilizing custom tools. They manage interactions autonomously while escalating critical moments for human intervention.
By using Conduit, businesses can benefit from faster response times, improved customer satisfaction, efficient resource allocation, and scalable support operations without the need for significant hiring.
Yes, Conduit is engineered with enterprise-grade security and adheres to SOC 2 Type II standards, ensuring that your data and communications are safeguarded while maintaining policy compliance.

Resources

Talk to the Conduit Team

Schedule a demo to learn more about Conduit's integration with Track. 

Conduit Sales

Learn More

Learn more about Conduit. 

Conduit Website

Trust Center

Conduit AI is SOC 2 Type II certified, with our security posture continuously monitored through Vendence to ensure the highest standards of data protection and compliance.

Trust Center

Categories