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Conduit

Conduit is the AI agent platform for hospitality operations, connected to Track. Agents answer guests on every channel, Portals handle arrival, upsells and payments, and Operations runs cleaning, maintenance and video inspections.

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Description

Conduit is the AI agent platform for hospitality operations. It connects to Track, so reservation, listing and guest data stay in sync across every product.

Agents: AI agents answer guest messages and calls on OTAs, SMS, WhatsApp, email and phone. They look up the reservation, take action in your connected tools, and hand off to your team when needed.

Portals: one branded link per stay where guests prepare for arrival, find access instructions, buy upgrades, pay, and ask questions.

Operations: assign cleans, route cleaners with GPS, turn guest messages into maintenance tasks, and update the guest when the work is done. Video inspections, powered by RapidEye, flag damage and missed items before the next guest.

Inbox and Operator: every message and call in one inbox, plus Operator, an AI coworker your team can ask to update records, create tasks or analyze the business.

Conduit also connects to Claude, ChatGPT and other AI tools through MCP.

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Every guest conversation across OTA messaging, SMS, email, voice, and social in one unified inbox with AI handling everything it knows.
AI agents trained on all your Track property information, SOPs, and house rules so every guest gets an accurate, on-brand answer every time.
Automate the full guest journey from pre-arrival through post-stay with sequences that trigger actions across all your tools, retarget past guests with direct booking offers, and run without any manual lift.
Real-time reporting on automation rate, response time, and guest sentiment so you always know exactly how your AI agents are performing.
Engineer the perfect guest experience with AI agents that know your properties, automate your operations, and work across every channel from one unified inbox.

Features

Unified Inbox and Operator

Every message and call in one inbox, plus Operator, an AI coworker your team can ask to update records, create tasks or analyze the business.

AI Agents

AI agents answer guest messages and calls on OTAs, SMS, WhatsApp, email and phone. They look up the Track reservation, take action in your connected tools, and hand off to your team when needed.

Guest Portals

One branded link per stay where guests prepare for arrival, find access instructions, buy upgrades, pay, and ask questions.

Operations

Assign cleans, route cleaners with GPS, turn guest messages into maintenance tasks, and update the guest when the work is done.

Video Inspections

Video inspections, powered by RapidEye, flag damage and missed items before the next guest and turn findings into a follow-up task in Conduit.

Testimonials

  • Dennis Goedheid image

    Dennis Goedheid
    Founder & CEO at Casiola

    “With 20 years in software development and having built a few successful companies myself, it takes a lot to truly impress me… but Conduit has blown me away.”
  • Michael Vialpando image

    Michael Vialpando
    CTO at Renjoy

    “With Conduit, we can grow without adding headcount just to keep up with conversations.”
  • Iuliia Rymar image

    Iuliia Rymar
    Operations Manager at Arbio

    “Before Conduit, we had thousands of unanswered messages and no way to prioritize. Now we’ve reached 60% automation, sending 15,000 guest messages fully autonomously, and we know we can scale without constantly hiring.”
  • Dan Mitchen image

    Dan Mitchen
    Co-Founder at HomeHop

    "Whether we're at a hundred units or two hundred units, I don't see us needing to hire additional employees to handle guest messaging."

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FAQ

Conduit is the AI agent platform for hospitality operations, connected to Track. Agents answer guest messages and calls, Portals handle arrival, upsells and payments, and Operations runs cleaning, maintenance and video inspections.
Conduit's AI agents handle customer conversations by orchestrating multi-step workflows, integrating with external knowledge bases, and utilizing custom tools. They manage interactions autonomously while escalating critical moments for human intervention.
By using Conduit, businesses can benefit from faster response times, improved customer satisfaction, efficient resource allocation, and scalable support operations without the need for significant hiring.
Yes, Conduit is engineered with enterprise-grade security and adheres to SOC 2 Type II standards, ensuring that your data and communications are safeguarded while maintaining policy compliance.

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Trust Center

Conduit AI is SOC 2 Type II certified, with our security posture continuously monitored through Vendence to ensure the highest standards of data protection and compliance.

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