Description
Hopper Homes, now connected with Track, lets you list your properties on the fast-growing travel app and capture incremental demand from new, highly engaged travelers. Through exclusive partnerships enabled by HTS (Hopper Technology Solutions), like Capital One and Royal Bank of Canada, Hopper’s B2B platform that powers travel booking for banks and loyalty programs, your listings can also reach premium, closed-user groups such as credit card holders with access to curated travel marketplaces.
This unique distribution across both the Hopper app and booking website, as well as private partner portals gives your listings early access to high-value audiences not available through traditional OTAs. These travellers are known for longer stays, higher average booking values, and stronger off-season demand, helping you maximize revenue throughout the year, all seamlessly managed through Track.
Media
Features
Exclusive High-Value Traveler Access
Reach premium travellers across Hopper and closed-user partner portals like Capital One and RBC, unlocking demand that isn’t available through traditional OTA channels.
Multi-Channel Property Distribution
List once in Hopper and distribute seamlessly across the app, website, and exclusive financial partner marketplaces to maximize visibility and booking opportunities.
Incremental Demand from Loyalty Ecosystems
Tap into high-intent travellers embedded in bank and loyalty programs, driving stronger booking conversion, longer stays, and higher average booking values year-round.
Reviews
FAQ
14% commission charged on rent + fees but not taxes.
Hopper is the Merchant of Record. They charge and collect funds from the guest at time of reservation. You are paid out on a reservation basis minus the commission either by VCC or ACH.
Go to Reservations, select the booking, and check the Price Breakdown section. The “Hopper Commission” line shows the host fee. This will also be available in Track.
Follow these steps and reach out to [email protected] if you have any questions.
Yes, once your Track connection is completed and listings are imported including photos, listing content and description as well as availability, rates, and reservations are synced automatically.
You should correct them in Track. Updates will automatically sync to Hopper Homes.
Hopper works on Instant Booking. Bookings are confirmed automatically once they meet your availability and pricing rules in Track.
Direct all inquires to [email protected] and you will receive a response within 24 hours.
You must manually enable Hopper per unit in Track under Property Management → Unit Profiles → select property → Channels → enable Hopper.
They are located in Track under Settings → Distribution Channels → Hopper → Edit channel (Endpoint, Key, Secret).
Rate types must include Hopper in the channel selection. This can be done by editing an existing rate type or creating a new derivative rate type and assigning Hopper. All rate types (including weekly, monthly, and multi-night rates) must explicitly include Hopper unless “All Channels” is selected.
Go to Settings → Company Setup → Triggers and add Hopper to ensure automated messaging is activated. You will manage post-booking communication such as check-in instructions and key pickup details. Hopper does not have an internal messaging system. Guest name, email, and phone number are passed into Track reservation details after booking.
Whatever cancellation policy you have set in Track will be pushed to the corresponding listing in Hopper. There are no rules you need to follow but please make sure they aer as competitive as policies on other OTAs.
Track determines whether taxes apply based on Booking Date, Check-in Date, Check-out Date, or Per Night rules. If Track settings are unclear, Hopper defaults to Booking date logic for initial pricing.
This happens because Track shows full guest payment, while Hopper commission is deducted separately via VCC payout.
If you need to upcharge the guest (e.g. they forgot to add a pet to their reservation), you will charge the guest directly. Hopper will not be involved in additional reservation charges.
In the case of a refund, contact [email protected] to help facilitate a wire transfer to the guest.
In the case of a refund, contact [email protected] to help facilitate a wire transfer to the guest.
- Hosts can initiate a cancellation, from the Host portal. For urgent same day check in, hosts can call +1-800-328-7100 for cancellations.
- You cannot cancel a reservation from Track as it will not be synchronized with Hopper. You must reach out to [email protected]
Yes, on Hopper reservations.
- To file a claim for a Hopper reservation, fill out this form
- For reservations made via the Capital One portal or the RBC portal, reach out to the customer service directly
