# Hopper > Hopper Homes, powered by Hopper Technology Solutions and seamlessly connected through Track, gives your properties access to high-value travellers across the Hopper app, website, and exclusive partner portals like Capital One and RBC, unlocking incremental demand from premium audiences known for longer stays, higher booking values, and year-round travel. Canonical page: https://partners.trackhs.com/partners/hopper Marketplace: Track Marketplace Last updated: 2026-05-13 Logo: https://assets.partnerfleet.app/0klh1j7zz6p5eehachydbrr9cnc2 ## At a glance - Integrated Partners: [Distribution](https://partners.trackhs.com/t/category/distribution) - Website: [hopper.com](https://hopper.com/) ## Call to actions - **Contact Us** — submit the contact form on https://partners.trackhs.com/partners/hopper - [Website](https://hopper.com/) ## About Hopper Homes, now connected with Track, lets you list your properties on the fast-growing travel app and capture incremental demand from new, highly engaged travelers. Through exclusive partnerships enabled by HTS (Hopper Technology Solutions), like Capital One and Royal Bank of Canada, Hopper’s B2B platform that powers travel booking for banks and loyalty programs, your listings can also reach premium, closed-user groups such as credit card holders with access to curated travel marketplaces.This unique distribution across both the Hopper app and booking website, as well as private partner portals gives your listings early access to high-value audiences not available through traditional OTAs. These travellers are known for longer stays, higher average booking values, and stronger off-season demand, helping you maximize revenue throughout the year, all seamlessly managed through Track.  ## Screenshots - ![Hopper](https://assets.partnerfleet.app/hotrmpyfhke3drn838omim7yx5lu) - ![Hopper](https://assets.partnerfleet.app/i8apu1h35ug99x1blktacqw99ft3) ## Features - **Exclusive High-Value Traveler Access** — Reach premium travellers across Hopper and closed-user partner portals like Capital One and RBC, unlocking demand that isn’t available through traditional OTA channels. - **Multi-Channel Property Distribution** — List once in Hopper and distribute seamlessly across the app, website, and exclusive financial partner marketplaces to maximize visibility and booking opportunities. - **Incremental Demand from Loyalty Ecosystems** — Tap into high-intent travellers embedded in bank and loyalty programs, driving stronger booking conversion, longer stays, and higher average booking values year-round. ## FAQs ### What is Hopper's commission? 14% commission charged on rent + fees but not taxes.  ### Who is the Merchant of Record? Hopper is the Merchant of Record. They charge and collect funds from the guest at time of reservation. You are paid out on a reservation basis minus the commission either by VCC or ACH. ### Where can I see the commission on a booking? Go to Reservations, select the booking, and check the Price Breakdown section. The “Hopper Commission” line shows the host fee. This will also be available in Track.  ### How do I onboard my property on Hopper Homes? Follow these steps and reach out to hosts@hopper.com if you have any questions.  ### Will my listings automatically sync to Hopper Homes or do I need to build them out manually. Yes, once your Track connection is completed and listings are imported including photos, listing content and description as well as availability, rates, and reservations are synced automatically.  ### What happens if need to make changes to my listings? You should correct them in Track. Updates will automatically sync to Hopper Homes. ### How are bookings confirmed? Hopper works on Instant Booking. Bookings are confirmed automatically once they meet your availability and pricing rules in Track. ### Who do I contact if I have questions after onboarding? Direct all inquires to hosts@hopper.com and you will receive a response within 24 hours.  ### What if I only want to list some units on Hopper? You must manually enable Hopper per unit in Track under Property Management → Unit Profiles → select property → Channels → enable Hopper. ### Where do I find Track API credentials? They are located in Track under Settings → Distribution Channels → Hopper → Edit channel (Endpoint, Key, Secret). ### How do I assign rate types for Hopper? Do weekly and monthly rates need Hopper enabled separately? Rate types must include Hopper in the channel selection. This can be done by editing an existing rate type or creating a new derivative rate type and assigning Hopper. All rate types (including weekly, monthly, and multi-night rates) must explicitly include Hopper unless “All Channels” is selected. ### How do I enable guest email triggers for Hopper bookings? Go to Settings → Company Setup → Triggers and add Hopper to ensure automated messaging is activated. You will manage post-booking communication such as check-in instructions and key pickup details. Hopper does not have an internal messaging system. Guest name, email, and phone number are passed into Track reservation details after booking. ### How are cancellation policies handled? Whatever cancellation policy you have set in Track will be pushed to the corresponding listing in Hopper. There are no rules you need to follow but please make sure they aer as competitive as policies on other OTAs.  ### How are seasonal taxes handled? Track determines whether taxes apply based on Booking Date, Check-in Date, Check-out Date, or Per Night rules. If Track settings are unclear, Hopper defaults to Booking date logic for initial pricing. ### Why is there an outstanding balance in accounting reports? This happens because Track shows full guest payment, while Hopper commission is deducted separately via VCC payout. ### How do I up charge a guest or issue a refund since Hopper is the Merchant of Record? If you need to upcharge the guest (e.g. they forgot to add a pet to their reservation), you will charge the guest directly. Hopper will not be involved in additional reservation charges.In the case of a refund, contact hosts@hopper.com to help facilitate a wire transfer to the guest.  ### How do I initiate a cancellation as the host? Hosts can initiate a cancellation, from the Host portal. For urgent same day check in, hosts can call +1-800-328-7100 for cancellations. You cannot cancel a reservation from  Track as it will not be synchronized with Hopper. You must reach out to hosts@hopper.com ### Does Hopper offer damage protection? Yes, on Hopper reservations. To file a claim for a Hopper reservation, fill out this form For reservations made via the Capital One portal or the RBC portal, reach out to the customer service directly  ## Resources - [Connect with Track](https://hosts.hopper.com/help-center/api-connections/connect-with-track) — Click here to see how to connect your Hopper Hosting account to your Track account and complete the required setup for listing distribution, reservations, rates, and fees. It can be completed in 15-30 minutes and listings can be live in <24h  - [Payouts: Setup and Process Explained](https://hosts.hopper.com/help-center/payouts-and-taxes/payouts) — This section explains how Hopper manages host payouts and how to set up your preferred payment method in the Host Portal. Hopper acts as the merchant of record, collecting guest payments and sending host payouts either via Virtual Credit Card (VCC) or direct bank transfer (ACH). ACH payments are processed via bank transfer within ~72 hours after check-in, and  VCC payouts are issued to track for automated or manual charging depending on the system configuration. - [Hopper service fees](https://hosts.hopper.com/help-center/getting-started/hopper-service-fees) — This explains Hopper’s host commission structure and how fees are applied to bookings for properties using a Track integration.  Hosts are charged a standard 14% commission on confirmed bookings, calculated based on the booking subtotal (nightly rate plus host fees, excluding taxes). This fee is automatically deducted from the host payout.