# HostBuddy AI > Automates 24/7 guest communication with natural, human-like responses that match Superhost-level quality. Canonical page: https://partners.trackhs.com/partners/hostbuddy Marketplace: Track Marketplace Last updated: 2026-02-02 Logo: https://assets.partnerfleet.app/06hcky969kbtxvdikj5emut2pryc ## At a glance - Integrated Partners: [AI Services](https://partners.trackhs.com/t/category/ai-services), [Messaging](https://partners.trackhs.com/t/category/guest-experience/messaging) - Website: [www.hostbuddy.ai/?gad_source=1&gad_campaignid=22749818587&gbraid=0AAAAA-T5BPAQlEKnonG_kqqTvySPiv2hA&gclid=Cj0KCQiA_8TJBhDNARIsAPX5qxT6Zb9sT5tYbkosNi4y75ErtMbPpQQUm9PsHtEvR49ZFyCPO6QiAKcaApVzEALw_wcB](https://www.hostbuddy.ai/?gad_source=1&gad_campaignid=22749818587&gbraid=0AAAAA-T5BPAQlEKnonG_kqqTvySPiv2hA&gclid=Cj0KCQiA_8TJBhDNARIsAPX5qxT6Zb9sT5tYbkosNi4y75ErtMbPpQQUm9PsHtEvR49ZFyCPO6QiAKcaApVzEALw_wcB) ## Call to actions - **Contact Us** — submit the contact form on https://partners.trackhs.com/partners/hostbuddy - [Website](https://www.hostbuddy.ai/?gad_source=1&gad_campaignid=22749818587&gbraid=0AAAAA-T5BPAQlEKnonG_kqqTvySPiv2hA&gclid=Cj0KCQiA_8TJBhDNARIsAPX5qxT6Zb9sT5tYbkosNi4y75ErtMbPpQQUm9PsHtEvR49ZFyCPO6QiAKcaApVzEALw_wcB) ## About HostBuddy AI is the industry's most advanced guest communication automation platform for short-term rental hosts and property managers. Built by experienced Airbnb Superhosts, HostBuddy delivers unmatched natural conversation quality with AI that sounds genuinely human—not robotic.Unlike traditional automation tools that rely on rigid templates, HostBuddy uses cutting-edge conversational AI to handle everything from simple check-in questions to complex troubleshooting scenarios with Superhost-quality responses 24/7. Welcome to the future of hosting! ## Screenshots - ![24/7 Automated Guest Communication HostBuddy delivers round-the-clock guest support with AI that sounds human, not robotic. Built by Superhosts, our system handles everything from check-in questions to mid-stay troubleshooting across all your communication channels Airbnb, Vrbo, WhatsApp, and more, in a unified inbox. Your guests get instant, natural responses any time of day while you stay in control with smart notifications for issues requiring your attention. It's like having an experienced co-host who never sleeps, maintains the personal touch that earns five-star reviews, and costs a fraction of human coverage.](https://assets.partnerfleet.app/13yeg68n8sk8jx3jvoqoimwp17wp) - ![Smart Templates: Target the right guests at the right time Send perfectly timed, personalized messages that adapt to each guest's unique situation. Smart Templates use "if, when" logic to trigger messages based on specific conditions, guest sentiment, booking platform, length of stay, check-in timing, and more. Our AI Context Checking reviews conversation history before sending to ensure relevance, while AI Personalization transforms each template into natural dialogue that feels genuinely human. Whether you're sending welcome messages, upselling gap nights, requesting reviews, or coordinating early check-ins, Smart Templates ensure every guest receives the right message at exactly the right moment, without lifting a finger.](https://assets.partnerfleet.app/dp0r6u4mu80yxqps6uknyplomnhw) - ![Upsells: Automatically upsell vacant nights to boost revenue Turn unbookable gap nights into profit with intelligent automated upselling. HostBuddy identifies vacant nights between reservations and automatically offers them to guests on either side, pre-stay early check-ins or post-stay late checkouts and extensions. Set your timing, customize discount amounts, and let the AI handle personalized outreach. The system also re-engages guests who inquired but didn't book, following up at the perfect moment to convert interest into reservations. Every upsell is tailored to the guest's situation and delivered conversationally, maximizing your occupancy and revenue without any manual effort.](https://assets.partnerfleet.app/rp6x650jo7iz78w7arm5bfnpdaif) ## Features - **24/7 Automated Guest Communication** — Deliver seamless around-the-clock support with full automation that never sleeps, providing Superhost-quality responses at any hour across all channels through our centralized Smart Inbox to ensure continuous guest service across all time zones without operational gaps. - **Smart Templates, Upsells & Action Items** — Maximize profitability with intelligent Smart Templates that target the right guests at the perfect moment, automated Upsells that convert gap nights into revenue opportunities, and proactive Action Item generation that alerts you only when issues require human intervention, streamlining operations while boosting your bottom line. - **Embeddable Chatbot** — Seamlessly embed HostBuddy on your direct booking site to capture and convert potential guests with instant AI-powered responses to pre-booking questions, eliminating the delays that cause booking abandonment. Fully customizable to match your brand, this intelligent chatbot provides property-specific answers about amenities, policies, and availability 24/7, turning website visitors into confirmed reservations. ## Testimonials - "HostBuddy AI has completely transformed my short-term rental business. I manage 15 listings on my own, and thanks to HostBuddy, I can actually sit down and enjoy dinner with my family every evening without being glued to my phone answering guest questions. But here’s the thing—this software goes far beyond automated guest replies. The real magic is in how customizable it is. You can schedule messaging down to the exact day and time, and the upsell feature alone is worth its weight in gold. HostBuddy is paying for itself and then some just through upsells—it’s literally become my digital cohost. If you take the time to set up your SOPs properly, HostBuddy remembers everything. I only had to tell it once, and now it sends smart, personalized responses that honestly sound better than what I could write myself. I almost don’t want to share how amazing HostBuddy is because it gives me such an edge. But seriously, if you're a host and feeling overwhelmed, this is your answer. It's like hiring a superhost assistant that works 24/7 and never drops the ball. Get it now. You’ll thank me later!" — Allison Craft, From Burned-Out Host to Fully Booked - "I manage 20 vacation properties and the number one time consumer is reading and answering guests. With HB, this was immediately brought down to 1/10 of the time I spent opening, reading and answering questions. HB had all the information (from me) available - and the kicker is that he sounds so NICE! Nicer than I sound LOL This is my favorite tech - EVER." — Lisa Davies, My Favorite Tech Ever: How HostBuddy Transformed My 20-Property Workflow - "I am blown away by this software. I can basically clone my brain to help people quickly and 24/7. It is never in a bad mood and it never forgets. We are a new PM startup and were looking at hiring a VA, but found hostbuddy. It seems like people really prefer communicating via text or the booking channel and host buddy rocks it! We are encouraging all of our guests to text us or message us through the booking channel and it works really well. Highly recommended. Definitely should give it a try." — Clayton Bonjean, HostBuddy: Like Cloning My Brain for 24/7 Guest Support ## FAQs ### How does HostBuddy AI work? HostBuddy AI leverages the latest developments in natural language processing to to support hosts in the short-term rental industry with guest messaging. This means HostBuddy can understand the nuances of communication and provide fluent, human-like responses to any guest message.Our software guides you through the process of adding information about each of your properties. Then, HostBuddy intelligently uses these details you provide to answer guest questions, troubleshoot their issues, and fluently handle day-to-day conversation, ensuring your guests are covered 24/7.Check out the Meet HostBuddy page to see it all in action! ### What makes HostBuddy AI unique? HostBuddy AI is highly customizable and fine-tuned to provide human-like responses to each guest query it receives. This product was created by Airbnb Superhosts with the guest experience in mind. Our product not only provides guests with the information they need but also fosters a conversational and organic experience that ensures your guests receive the attentive and personalized experience they deserve! ### How does HostBuddy know the specifics of my property? There are multiple ways to provide HostBuddy with information about your property. HostBuddy will intelligently parse the information from the different sources, and will use the most relevant details when responding to each guest query. Each of these are optional, and you can use whatever inputs best suit your needs. There is no limit on the amount of text you can add.1. When you connect a PMS integration, HostBuddy will pull property details from the chosen PMS property listing into its knowledge base. It will also pull and maintain real-time guest information, so that HostBuddy knows the status and details of each reservation or inquiry.2. You can upload files (.txt, .pdf, .docx) into HostBuddy’s knowledge base. This is useful if you already have documents that explain details about your property, or if you want to write your own free text to provide details for HostBuddy.3. We also provide a detailed form that guides you step-by-step to provide all of the information that Hostbuddy needs to intelligently assist guests. Answer specific questions in the form to fill knowledge gaps, or go through the entire form to use it as HostBuddy’s complete knowledge base for the property. ### Is HostBuddy able to integrate with my property management software? Currently, HostBuddy AI supports integration with many major property management softwares on the market. Here is a list of our current integrations: Guesty, Hostaway, Hostfully, Hostify, Hospitable, Lodgify, Smoobu, Hostex, Beds24, OwnerRez, Zeevou, BookingSync, Resly, Tokeet. If you do not see your property management software here, please let us know! We are actively seeking more integration partners and are happy to consider integrating with your preferred PMS. ### My properties have complicated setups and require a human touch to ensure that information is communicated correctly. How can I trust an AI product to take care of my guests' needs? HostBuddy is built using the most advanced conversational AI models available today, and is highly customizable to fit the needs of even the most complex property. With robust training on technical problem-solving, it is capable of supporting guests through lockouts, Wi-Fi troubleshooting, usage of HVAC, electronics, or any other challenging support item. Play around with our MeetHostBuddy feature to see how HostBuddy can support your guests today! ### How can I be sure HostBuddy won’t share sensitive information with the wrong guests? You have complete control over the information in HostBuddy’s knowledge base. We also provide controls that allow you restrict any specific pieces of information from being visible to a set of guests - for example, according to the status and timing of their reservation. If information is restricted for a set of guests, then HostBuddy will not have access to that information at all when responding to those guests.HostBuddy’s knowledge base is segmented by property, meaning when it responds to a guest, it only has access to the information about the property that guest is associated with. This makes it impossible for HostBuddy to provide guests with information about the wrong property.HostBuddy AI prioritizes security, and follows industry-standard practices to ensure the protection of guest and host information. We are committed to maintaining the highest level of security and privacy for all users. ### I currently have most of my business’ working hours covered by myself or virtual assistants. Is it possible to have HostBuddy only cover the hours that I do not have coverage? HostBuddy is your dedicated cohost, available whenever you need support. It can be scheduled to work specific days and hours. Whether you need to turn off your phone and unplug or take the wheel and cover guest communications, HostBuddy is ready to assist or stand by until you need it next. ### I left HostBuddy online for a long time and would love to have a high-level overview of what I missed while I was away! In your dashboard's “Transcripts” page, you can view a list of conversations from when you were away. HostBuddy will indicate which conversations may need your attention and which ones were resolved. This feature helps ensure that you can jump right back in to assist guests with reservation changes, required maintenance, and other items that require your intervention. ### What support options are available for HostBuddy AI users? HostBuddy AI provides comprehensive support options, including documentation, FAQs, and a dedicated support team to assist users. We are committed to ensuring that your guests are supported correctly and are always happy to work with you to ensure that our software fits your needs. ### Can HostBuddy send direct updates to me and my team members about issues that need support? Yes, HostBuddy can send you notifications about important events - for example, when a new action item has been detected in a conversation that requires your attention. You can configure these notifications in your account, set your preferred timing, and send to multiple recipients if desired.We currently support sending notifications via email, SMS, and Slack. WhatsApp notifications are in the works and coming very soon.We would love to hear your thoughts on which integrations you'd like to see support for. Please send us an email to help integrate HostBuddy more into your business at info@hostbuddy.ai. ## Resources - [Get Started Guide](https://assets.partnerfleet.app/aa0m4zcktubd18bngxm3nkil43o5) - [HostBuddy AI Property Grouping](https://www.hostbuddy.ai/blog/property_grouping_blog) - [HostBuddy AI Property Upsells](https://www.hostbuddy.ai/blog/property_upsells_blog)