# Inntopia
> Trusted by hundreds of hotels and resorts all over the world, Inntopia's powerful one-cart booking engine, award-winning resort and hotel CRM, and forward-looking destination analytics platform give your team the tools you need to forecast, generate, and capture demand for every experience you offer.

Canonical page: https://partners.trackhs.com/partners/inntopia
Marketplace: Track Marketplace
Last updated: 2026-02-02
Logo: https://assets.partnerfleet.app/bk993r2odcq0iv2t131fz7vwstbm

## At a glance
- Website: [corp.inntopia.com/marketing/?utm_source=rcrm&gad_source=1&gad_campaignid=219437886&gbraid=0AAAAADlDfBrenDLke7OIDnaLVGYE8YbaD&gclid=Cj0KCQiA6sjKBhCSARIsAJvYcpM4TIB9FuMaPsngeGmdNibriNjGpLv6PdXMLK4uaWB1JI4nN57xYFEaAhFrEALw_wcB](https://corp.inntopia.com/marketing/?utm_source=rcrm&gad_source=1&gad_campaignid=219437886&gbraid=0AAAAADlDfBrenDLke7OIDnaLVGYE8YbaD&gclid=Cj0KCQiA6sjKBhCSARIsAJvYcpM4TIB9FuMaPsngeGmdNibriNjGpLv6PdXMLK4uaWB1JI4nN57xYFEaAhFrEALw_wcB)

## Call to actions
- **Contact Us** — submit the contact form on https://partners.trackhs.com/partners/inntopia
- [Website](https://corp.inntopia.com/marketing/?utm_source=rcrm&gad_source=1&gad_campaignid=219437886&gbraid=0AAAAADlDfBrenDLke7OIDnaLVGYE8YbaD&gclid=Cj0KCQiA6sjKBhCSARIsAJvYcpM4TIB9FuMaPsngeGmdNibriNjGpLv6PdXMLK4uaWB1JI4nN57xYFEaAhFrEALw_wcB)

## Description
Inntopia helps resorts sell all their experiences in a single booking engine. With two-way integrations to dozens of PMS, POS, tee-sheet, and activity platforms, Inntopia’s one-cart technology creates larger itinerary sizes and better conversion rates for the resort and a smoother, less-stressful booking process for the guest. Founded in 2001, many of the world’s top resorts trust Inntopia to offer their guests a better booking experience including Vail Resorts, Alterra Mountain Company, Sun Valley, and Stein Collection. Inntopia was acquired by Outside Interactive in 2025 to bring booking and marketing functionality to Outside’s audience of more than 100m active users across category-leading brands like Outside Magazine, SKI Magazine, MayMyRun, Pinkbike, and Yoga Journal.

## Media
- ![Overview of Inntopia Commerce](https://assets.partnerfleet.app/e9ssqyui0m6zf3igviy8o144zkqk)
- ![Overview of Inntopia Marketing Cloud](https://assets.partnerfleet.app/ixoliba5w5qnrmszo7vvez2xyf5m)

## Features
- **Inntopia Commerce** — Allow your guests to shop live room and activity inventory from all of your systems in one place so they can build and book an entire vacation in a single, seamless transaction.
- **Inntopia Marketing Cloud** — Merge data from every system into comprehensive, easy-to-access profiles and perfectly engage with each guest for upsell, guest service, and marketing outreach / automation.
- **Inntopia Business Intelligence** — Aggregate booking data across your entire destinations to give you team an unrivaled view into forward-looking rate and occupancy performance benchmarks.

## Testimonials
- "If you are looking for a solid CRM tool ... Inntopia Marketing Cloud is your platform!”" — Big Cedar Lodge, Big Cedar Lodge
- "Because we can segment our guests so well, we’re sending fewer emails but generating more revenue.”" — Camelback Resort, Camelback Resort
- "We’re sending the same volume of emails we did before and seeing significantly more traffic and conversions.”" — Palmetto Dunes Oceanfront Resort, Palmetto Dunes Oceanfront Resort
- "Because Inntopia can easily automate email campaigns based on scan data, the [skier loyalty] program could be run entirely via email." — Eldora Mountain Resort, Eldora Mountain Resort
- "We’ve increased online bookings 2.5x with Inntopia Commerce. Before, just 22-23% of bookings were online. Now it’s 52% in winter and 63% in summer." — Stein Collection, Stein Collection
- ""The benefit to the customers using one shopping cart for their purchases has led to a substantial increase in online sales and per-reservation amount.”" — Massanutten Resort, Massanutten Resort
- ""To succeed, we have to keep innovating. That’s why we utilize technology that allows us to sell lodging and activities at the same time.”" — Copper Mountain, Copper Mountain
- ""We’ve been using Inntopia’s API to power InnCart since 2012. We saw a 50% increase in conversion in the 6 months immediately following our launch."" — Tourism Whistler, Tourism Whistler

## FAQ
### What systems does Inntopia Marketing Cloud integrate with?
Inntopia Marketing Cloud is designed to merge data from various sources such as PMS, POS, tee sheets, surveys, and social media to create a unified 360° guest profile.

### How does the platform support guest targeting and segmentation?
Using omni-channel targeting, Inntopia enables property managers to segment guests based on detailed traits, ensuring that communications through email, SMS, direct, and social channels are personalized and effective.

### Can Inntopia handle multiple properties or systems?
Yes, the platform is built for multi-system properties and offers property-level profiles along with aggregated roll-up views for leadership, making it ideal for multi-property brands.

### What marketing automation features does the platform offer?
The platform includes automated upsell tools, abandoned cart recovery, and easy management of transactional communications like confirmations, modifications, and cancellations to save time and boost revenue.

### How can I get started with Inntopia Marketing Cloud?
Property managers interested in enhancing their tech stack can request a demo or schedule a call with Inntopia’s business development team to learn more about the features and pricing options.

## Resources
- [Guide to Resort Marketing Automation](https://corp.inntopia.com/tools/ultimate-guide-to-resort-marketing-automation/) — Download our comprehensive guide that reveals proven strategies for leveraging integrated guest data to optimize marketing and drive revenue.
- [Guide to Growing Ecommerce Revenue](https://corp.inntopia.com/tools/ultimate-guide-resort-ecommerce/) — Why the road to growing ecommerce revenue may start with a decrease in conversion rate.
- [Guide to Increasing Pass Renewal Rates](https://corp.inntopia.com/tools/) — The more you think of improving pass renewal rates as a year-round effort, the more likely you are to have the tools, data, and odds in your favor once passes go on sale.