Kennedy Training Network
The leading resource for training in the lodging industry, offering program topics including reservations sales, guest service excellence, and hospitality. Also, scoring and coaching of TrackPulse call recordings.
Description
KTN’s training programs and related support services help Track clients capture more direct bookings, upsell and cross-sell add-on services, and provide memorable hospitality experiences that result in the positive social media posts that impact AI-powered online searches. Services are tailored for both small and large accommodations providers.
Services include:
Services include:
- Customized, on-site training workshops
- Private, live, small group webcam training webinars
- Telephone mystery shopping and call scoring
- Transient reservations sales
- Hospitality and guest service excellence
- “Heart of Hospitality” certification
Services
Hospitality Training
Turn Hospitality Into A Daily Habit
Empower your team to turn everyday moments into lasting guest memories.
Kennedy Training Networks offers comprehensive Hospitality and Guest Service Training Workshops designed to enhance the service quality of hospitality professionals. Providing your staff with training is more important than ever to help them understand both the “why” and “how” to make extraordinary hospitality an ordinary occurrence.
Empower your team to turn everyday moments into lasting guest memories.
Kennedy Training Networks offers comprehensive Hospitality and Guest Service Training Workshops designed to enhance the service quality of hospitality professionals. Providing your staff with training is more important than ever to help them understand both the “why” and “how” to make extraordinary hospitality an ordinary occurrence.
"Heart Of Hospitality" Certification
Elevate Hospitality Skills with Our Certification Program
Empower your team with the skills and confidence to deliver outstanding guest experiences through our comprehensive hospitality certification.
KTN’s Heart of Hospitality Certification program focuses on enhancing essential guest services competencies, including effective communication, problem-solving, & customer service excellence. Participants gain practical skills that directly contribute to improved guest satisfaction & operational efficiency. Join over 8K+ others worldwide in becoming Certified in the Heart of Hospitality (CHH).
KTN’s Heart of Hospitality Certification program focuses on enhancing essential guest services competencies, including effective communication, problem-solving, & customer service excellence. Participants gain practical skills that directly contribute to improved guest satisfaction & operational efficiency. Join over 8K+ others worldwide in becoming Certified in the Heart of Hospitality (CHH).
Front Desk Upselling
Maximize Revenue with Effective Front Desk Upselling (Targeting Hotels)
Empower your front desk team to enhance guest experiences and boost profits.
Upselling is best accomplished when welcoming front desk colleagues have authentic conversations. Whereas websites sell categories, front desk staff can sell specific locations and views.
Upselling is best accomplished when welcoming front desk colleagues have authentic conversations. Whereas websites sell categories, front desk staff can sell specific locations and views.
When conversations take place on arrival, guests feel spontaneous and indulgent, with only the “gap” amount between them and the upgrade. Our Front Desk Upselling Training Program teaches your staff how to optimize every guest interaction.
Reservations Sales
Transform Your Reservations Team Into Sales Experts
Empower your staff to convert inquiries into direct bookings and cross-sell amenities and services.
The Reservations Sales QUEST program provides the skills needed to convert inquiries from pre-informed callers who are shopping online while on the phone into direct bookings and doing so in a way that feels more conversational and less transactional.
The Reservations Sales QUEST program provides the skills needed to convert inquiries from pre-informed callers who are shopping online while on the phone into direct bookings and doing so in a way that feels more conversational and less transactional.
This program teaches practical sales techniques, effective communication skills, and follow-up strategies to maximize revenue and create personalized guest experiences.
Mystery Shop Services
Mystery Shop Services Designed for Hospitality Sales Excellence
Our Mystery Shopping and Call Scoring Services identify opportunities to improve your team’s telephone sales skills.
Mystery Shopping:
Mystery Shopping:
- A diverse mix of mystery shop callers is used. To ensure accuracy in scoring, a KTN Training Coach is assigned for each client.
Call Scoring:
- Alternatively, KTN downloads your TrackPulse call recordings to score and send by the same process.
Optional One-On-One Webcam Coaching:
- Your KTN Training Coach meets monthly with individual staff to review their scores, as well as their Scoring Trends report, providing coaching tips specific to their individualized needs.
Benefits
Capture More Direct Bookings
Steal back market share from costly third party OTAs and build loyalty from returning guests.
Increased Revenue
Increase call conversion rates and total revenue per booking.
Elevated Guest Experiences
Create a more personalized guest experience with personalized outreach and story-driven selling.
Testimonials
Reviews
Resources
FAQ
Kennedy Training Network offers flexible delivery methods, including traditional on-site sessions at your location and private, live webcam training to accommodate diverse organizational needs.
Post-training evaluations and performance metrics can be utilized to assess improvements in sales techniques and revenue growth.
Yes, the training content can be tailored to suit various company sizes and market segments, ensuring relevance and applicability.
KTN programs benefit accommodations companies of all sizes and market segments ranging from small vacation rental managers and BnBs, to large, multi-location property management firms and destination resorts.
Yes, KTN can tailor the content to address any specific challenges or objectives, and to align with any standards in place for a brand or membership group.
