# Kennedy Training Network
> Best source for reservations, sales, and hospitality training programs.

Canonical page: https://partners.trackhs.com/partners/kennedy-training-network
Marketplace: Track Marketplace
Last updated: 2026-06-08
Logo: https://assets.partnerfleet.app/vh8rgrenejcth7rehqofup15or4k

## At a glance
- Consulting Partners: [Operational](https://partners.trackhs.com/t/consulting-partners/operational)
- Website: [kennedytrainingnetwork.com](https://kennedytrainingnetwork.com/)

## Call to actions
- **Contact Us** — submit the contact form on https://partners.trackhs.com/partners/kennedy-training-network
- [Website](https://kennedytrainingnetwork.com/)

## About
KTN’s training programs and related support services help Track clients capture more direct bookings, upsell and cross-sell add-on services, and provide memorable hospitality experiences that result in the positive social media posts that impact AI-powered online searches. Services are tailored for both small and large accommodations providers. Services include:Customized, on-site training workshopsPrivate, live, small group webcam training webinarsTelephone mystery shopping and call scoringTransient reservations salesHospitality and guest service excellence“Heart of Hospitality” certification

## Services
- **Hospitality Training** — Turn Hospitality Into A Daily HabitEmpower your team to turn everyday moments into lasting guest memories.Kennedy Training Networks offers comprehensive Hospitality and Guest Service Training Workshops designed to enhance the service quality of hospitality professionals. Providing your staff with training is more important than ever to help them understand both the “why” and “how” to make extraordinary hospitality an ordinary occurrence.
- **"Heart Of Hospitality" Certification** — Elevate Hospitality Skills with Our Certification ProgramEmpower your team with the skills and confidence to deliver outstanding guest experiences through our comprehensive hospitality certification.KTN’s Heart of Hospitality Certification program focuses on enhancing essential guest services competencies, including effective communication, problem-solving, & customer service excellence. Participants gain practical skills that directly contribute to improved guest satisfaction & operational efficiency. Join over 8K+ others worldwide in becoming Certified in the Heart of Hospitality (CHH).
- **Front Desk Upselling** — Maximize Revenue with Effective Front Desk Upselling (Targeting Hotels)Empower your front desk team to enhance guest experiences and boost profits.Upselling is best accomplished when welcoming front desk colleagues have authentic conversations. Whereas websites sell categories, front desk staff can sell specific locations and views.When conversations take place on arrival, guests feel spontaneous and indulgent, with only the “gap” amount between them and the upgrade. Our Front Desk Upselling Training Program teaches your staff how to optimize every guest interaction.
- **Reservations Sales** — Transform Your Reservations Team Into Sales ExpertsEmpower your staff to convert inquiries into direct bookings and cross-sell amenities and services.The Reservations Sales QUEST program provides the skills needed to convert inquiries from pre-informed callers who are shopping online while on the phone into direct bookings and doing so in a way that feels more conversational and less transactional.This program teaches practical sales techniques, effective communication skills, and follow-up strategies to maximize revenue and create personalized guest experiences.
- **Mystery Shop Services** — Mystery Shop Services Designed for Hospitality Sales ExcellenceOur Mystery Shopping and Call Scoring Services identify opportunities to improve your team’s telephone sales skills.Mystery Shopping:A diverse mix of mystery shop callers is used. To ensure accuracy in scoring, a KTN Training Coach is assigned for each client.Call Scoring: Alternatively, KTN downloads your TrackPulse call recordings to score and send by the same process.Optional One-On-One Webcam Coaching:Your KTN Training Coach meets monthly with individual staff to review their scores, as well as their Scoring Trends report, providing coaching tips specific to their individualized needs.

## Benefits
- **Capture More Direct Bookings** — Steal back market share from costly third party OTAs and build loyalty from returning guests.
- **Increased Revenue** — Increase call conversion rates and total revenue per booking.
- **Elevated Guest Experiences** — Create a more personalized guest experience with personalized outreach and story-driven selling. 

## Testimonials
- "Doug's training classes are very interactive, informative, and engaging! I would recommend them to others who are looking to improve their knowledge and skills in reservations, sales, and front office. His tips are very effective, practical, and well received by my colleagues." — Grace, Director of Revenue, The Hazelton Hotel Toronto
- "Doug and his team always make sure each team member gets value from the training, AND they customize it to your property's needs. Our customer service scores have climbed through the roof. Their energy is contagious and inspirational. I cannot recommend KTN enough." — Violet, VP Development, KBM Resorts
- "We've been using KTN for training, mystery shops, and coaching many years. The reservations training has a proven track record in terms of maximizing call conversion. Their "call flow" does not sound very scripted and our agents are very comfortable using it." — Kyla, Manager, Pacific Terrace Hotel

## Resources
- [Website](https://kennedytrainingnetwork.com/)
- [Monthly Webcast](https://kennedytrainingnetwork.com/webcasts/)
- [Contact Us](https://kennedytrainingnetwork.com/contact-us/)
- [Training Articles](https://kennedytrainingnetwork.com/articles/)
- [Training Videos](https://kennedytrainingnetwork.com/resources-videos/)

## FAQs
### How are the training programs delivered?
Kennedy Training Network offers flexible delivery methods, including traditional on-site sessions at your location and private, live webcam training to accommodate diverse organizational needs.

### How can we measure the effectiveness of the training?
Post-training evaluations and performance metrics can be utilized to assess improvements in sales techniques and revenue growth.

### Is the training customizable for different sized companies?
Yes, the training content can be tailored to suit various company sizes and market segments, ensuring relevance and applicability.

### Who can benefit from these training programs?
KTN programs benefit accommodations companies of all sizes and market segments ranging from small vacation rental managers and BnBs, to large, multi-location property management firms and destination resorts.

### Are the training sessions customizable for specialized branding needs?
Yes, KTN can tailor the content to address any specific challenges or objectives, and to align with any standards in place for a brand or membership group.