Yada
Maximize the value of your Track data with the industry’s first automated guest loyalty and marketing platform. Yada transforms guest history into repeat bookings that fill your calendar during shoulder and off-seasons and save you OTA fees.
Description
Automated Growth with Zero Lift
- Right guest at the right time: AI-driven segments and customized marketing messages to personalize outreach at scale.
- Multi-channel reach: Connect with guests where they are via WhatsApp, SMS/MMS, and Email workflows + analytics in one dashboard.
- Automated Campaigns: Receive monthly targeted, expert-optimized campaigns to stay top of mind for guests. You simply approve; Yada handles creation and delivery.
- Simplify your comms with Quo integration: With Quo embedded, Yada helps you not only market to your guests but also improve team collaboration with their multi-user phone system.
The Track Advantage
Yada integrates with your existing tech stack to get your marketing channels live quickly. Reduce OTA dependency, reward guest actions like leaving reviews, and turn every past visitor into a lifelong direct booking guest.
> Track Customer Exclusive: Buy the Yada Marketing + Loyalty suites for 12 months and get Guest Experience (including AI-chat and extra-night upsells) at 50% off for 3 months.
Media
Features
AI-powered Marketing
Turn the guest journey into a high-performance revenue engine, without lifting a finger. By leveraging the data already stored in Track, Yada uses AI to deploy hyper-personalized messages across email, SMS/MMS, and WhatsApp at the perfect moment. From greeting new leads to nurturing past guests, these intelligent, cross-channel flows ensure you stay top-of-mind throughout the entire lifecycle.
Beyond simple outreach, Yada marketing helps you recover abandoned inquiries, upsell additional nights, and drive repeat stays. By analyzing guest behavior and preferences, the system delivers the right offer at the right time, maximizing your lifetime guest value while freeing your team to focus on the onsite experience.
Custom Loyalty Program
Turn one-time visitors into lifelong fans with a rewards program fully branded to your business. Guests earn points for everything from booking direct and leaving reviews to sharing the guidebook with their party and providing their email. It’s the ultimate tool to drive engagement while building a strong database.
Once earned, guests can redeem points for perks they actually want, like discounts on future stays, early check-in, or late checkout. Integrated directly with Yada Marketing, this tool automatically reminds past guests of their points balance, making it easier than ever to activate repeat bookings and slash your acquisition costs.
Guest Experience Automations
Elevate every stay with a frictionless guest journey powered by intelligent automation and real-time responses. From the moment of booking, our AI handles the heavy lifting by answering common questions instantly with AI messaging and delivering beautiful, interactive digital guidebooks directly to your guests' fingertips through in-unit QR codes.
Yada streamlines the entire lifecycle with smart process automation. Seamlessly manage check-in instructions, provide local recommendations, and resolve issues before they escalate, all through a unified digital interface.
Testimonials
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Tristan Tuchow
Founder, Luxury Vacation StaysIf you're onboarding a website chatbot, if you're looking to do SMS or email marketing, if you're looking for a company that's going to partner with you for the long haul, and make sure that they are doing everything that they can towards the success of your business and gaining those repeat clients, it's a no brainer to use Yada.
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Jeff Gibb
Director of Operations, Home Team Vacation RentalIn just 8 days, a single outbound SMS campaign to 2,500 guests generated 68 new opportunities and $22,614 in direct booking revenue, all with zero OTA fees.
Reviews
FAQ
Yada connects directly to Track to ingest historical and real-time data. This includes guest contact information and preferences, reservation history, and messaging. Instead of just sitting in your database, Yada uses this data to automatically build guest profiles that fuel your loyalty programs and AI-driven marketing flows without any manual CSV exports.
Yes. Yada is designed as a "set and forget" revenue engine. Once integrated with Track, it generates loyalty points for new guests and uses AI-powered marketing to send personalized SMS, WhatsApp, or email about rewards and special offers, essentially acting as a 24/7 digital marketing team that brings guests back directly to your site.
On average, Yada’s AI Autopilot handles 70% of routine guest inquiries, from "What is the Wi-Fi password?" to "Can I have an early check-in?" The AI uses your Track listing data and digital guidebooks to provide instant, accurate answers. If a request is complex or requires a human touch, it automatically escalates to your team, ensuring no guest is left waiting.
Yada offers dedicated support during and after integration, including webinars, help docs, email inbox, webchat, and 1-to-1 calls. Support needs and options are discussed as part of the sales process.
Yada employs industry-standard encryption and robust security protocols to ensure that your information synced from Track remains protected. Yada is built on a secure architecture designed to safeguard customer data while maintaining full compliance with global privacy standards.
The initial technical sync with Track takes minutes. Once connected, Yada begins a deep sync of your properties and guest history, which typically completes within 24 hours. If you need A2P approval for sending SMS messages at scale that can take up to a week to process with US carriers. Most PMCs are able to launch their first automated marketing campaign or deploy their AI chatbot within the first few days of onboarding.
